SafeNet Trusted Access - Classic Zone Status

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Classic Service Zone

All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2021

No incidents reported today.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

Possible SMS Delivery Delay

Resolved - This incident has been resolved.
Jun 15, 19:38 UTC

Monitoring - Our third-party SMS provider had an incident earlier today creating delays in SMS delivery. The issue has since been resolved, however, it may be possible for some queuing to have taken place and delayed the receipt of SMS messages for some customers.

Please note, that only SMS delivery was affected and all other Thales services remained fully functional.

We will close this incident in 1 hour to allow for messages to catch up.
Jun 15, 15:54 UTC

Status Page Component Maintenance

Completed - The scheduled maintenance has been completed.
Jun 15, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 UTC

Scheduled - A maintenance is scheduled for SafeNet Trusted Access - Status Dashboard Page - Classic Service Zone on Tuesday, June 15th between the hours 6:00 and 9:00 am UTC. During this period, the service components on the Status Dashboard Page will be consolidated to improve user experience in subscriptions and ease of managing the service status notifications. This change has no impact to existing subscribers, and the current subscriptions will be automatically moved to the new service components accordingly. Users will be able to manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Page. During this period, there will be no impact to SafeNet Trusted Access services.
Jun 14, 22:22 UTC

Jun 14, 2021

STA Console - Disruption

Resolved - The disruption to the "STA Console" has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved
Jun 14, 19:19 UTC

Identified - We have identified the issue and are working towards a resolution. We should see results within the next few minutes.
Jun 14, 18:58 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "STA Console" for some customers.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Jun 14, 18:56 UTC

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

Degradation Of Services Caused by AWS Cloud Provider

Resolved - This incident has been resolved.
Jun 11, 03:34 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 21:54 UTC

Investigating - Our AWS Cloud Provider announced an outage in one of their EU Zones which will affect some of our cloud services. We are currently working with them to restore the service.
Our Customers will face some degradation of services while they try to access our STA Services.
Jun 10, 21:35 UTC

Jun 10, 2021

Jun 9, 2021

No incidents reported.

Jun 8, 2021

OTP Service - SMS Provider Down

Resolved - The SMS provider's incident has been resolved. Our testing indicates that SMS messages are now being delivered in a timely fashion. We are closing this incident.
Jun 8, 00:24 UTC

Identified - The provider and we have validated that SMS is functioning, albeit with some delays. They have not provided a time for full restoration. We will update as details are provided.
Jun 7, 19:06 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage and the SMS provider level.

OTP can still be generated via Email.

The Thales incident response team has reached out to the provider and we were informed that the outage should be resolved within the hour.

This issue may also affect SMS notifications being sent to Operators who have set up this feature.
Jun 7, 16:32 UTC