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We are currently seeing an unprecedented level of activity linked to the COVID-19 pandemic. We expect this level of demand to continue. We have implemented various improvement measures to address the increased demand and continue to work diligently to ensure the quality of our service. We also recommend shifting user management operations to off-peak times: from 17h00 to 8h00 UTC. We will post updates on this status page to keep you informed.
 
All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

RADIUS Service Operational
RADIUS Service (standard) Operational
RADIUS over IPsec (custom subscription) Operational
STA Token Management Console Operational
STA Access Management Console Operational
SAML and OIDC Service Operational
Management API (BSIDCA) Operational
Authentication API (Token Validator) Operational
Push OTP Service Operational
Self-Enrollment ? Operational
Self-Service and User Portal ? Operational
Synchronization Service Operational
Risk Engine Operational
VPN UK Operational
VPN Canada Operational
Audit Logging Operational
Policy Engine Operational
Identity Provider Operational
Auto-Provisioning Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Service Capacity Upgrade Mar 29, 14:30-17:30 UTC
We will be performing upgrade to increase our service capacity. This should be transparent to end users. However it is also possible that some users could experience momentary delays during the first and last 5 minutes of the window.
Posted on Mar 29, 01:01 UTC
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
Resolved - The fix has now been implemented successfully and the Shared Authentication nodes use case is now fully operational
Mar 18, 01:10 UTC
Update - A fix is being tested for implementation shortly.
Mar 17, 20:27 UTC
Update - The Thales Incident Response team is continuing to look into a fix for the issue.

The next update is expected within the hour.
Mar 17, 16:31 UTC
Identified - Customers using Authentication node sharing may currently be facing some difficulties using the service. The issue is identified and an update will follow shortly as we progress on the resolution.
Mar 17, 11:37 UTC
Mar 17, 2020
Postmortem - Read details
Mar 20, 14:07 UTC
Resolved - The permanent fix has been implemented successfully. All STA Services remain available and running.
Mar 17, 03:47 UTC
Update - The issue has been identified and we have implemented remedial actions to restore service operations. All STA Services are now available and running.
Mar 16, 13:48 UTC
Monitoring - The potential disruption to the "SafeNet Trusted Access - STA Console" has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved and we are observing the same.

Many thanks

SafeNet Trusted Access
Mar 16, 13:16 UTC
Identified - The issue has been identified and a workaround that we implemented and the service recovered while we work on a permanent solution
Mar 16, 12:42 UTC
Update - We have mobilized all resources to deal with the unprecedented load and try to recover the service as soon as possible.
Will keep updated with further developments on this.
Mar 16, 12:15 UTC
Investigating - We are currently investigating this issue.
Mar 16, 12:13 UTC
Update - We are continuing to work on a fix for this issue.
Mar 16, 12:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 11:48 UTC
Update - We are continuing to investigate this issue.
Mar 16, 11:17 UTC
Investigating - This is an automatically generated email. The SafeNet Trusted Access monitoring system has detected a possible problem with the "STA Services and we are working on the same,
The Thales incident response team are already investigating this potential problem and we will update you as soon as we have further news
Mar 16, 11:17 UTC
Mar 15, 2020

No incidents reported.