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We are currently seeing an unprecedented level of activity linked to the COVID-19 pandemic. We expect this level of demand to continue. We have implemented various improvement measures to address the increased demand and continue to work diligently to ensure the quality of our service. We will post updates on this status page to keep you informed.
 
All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

RADIUS Service Operational
RADIUS Service (standard) Operational
RADIUS over IPsec (custom subscription) Operational
STA Token Management Console Operational
STA Access Management Console Operational
Management API (BSIDCA) Operational
SAML and OIDC Service Operational
Authentication API (Token Validator) Operational
Push OTP Service Operational
Self-Enrollment ? Operational
Self-Service and User Portal ? Operational
Synchronization Service Operational
Risk Engine Operational
VPN UK Operational
VPN Canada Operational
Audit Logging Operational
Policy Engine Operational
Identity Provider Operational
Auto-Provisioning Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Policy Engine Maintenance Sep 21, 17:00-19:00 UTC
A maintenance activity is planned on September 21st from 17:00 UTC to 19:00 UTC for updates to the STA Policy Engine. There may be a brief service degradation of up to 2 minutes for the below features used by STA Operators during the first hour of the maintenance activity.

STA Access Management Console
• Create, update and delete policies and their associated scenarios
Posted on Sep 17, 20:54 UTC
STA Push OTP Service Maintenance Sep 22, 04:00-06:00 UTC
A maintenance activity is planned for STA Push OTP Service on September 22, 2020 at 04:00, to support latest communication protocol standards for push notification. Delivery of push notifications may be impacted during the first 10 minutes of this maintenance period. As a fallback, manually entering the OTP generated by the MobilePASS+ application will remain available.
Posted on Sep 17, 20:51 UTC
Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - The disruption to the SafeNet Trusted Access has now been investigated and we have confirmed continued service stability.
Thisis incident will now be closed.
Sep 16, 02:11 UTC
Monitoring - Services have stabilized and the Incident Response team is continuing to monitor the environment.

We will close the incident once we are confident that the issue will not reoccur.
Sep 16, 01:32 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with all services for some customers.

Services appear to be in an unstable and degraded state.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Sep 16, 01:19 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.