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All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

RADIUS Service Operational
RADIUS Service (standard) Operational
RADIUS over IPsec (custom subscription) Operational
STA Token Management Console Operational
STA Access Management Console Operational
Management API (BSIDCA) Operational
SAML and OIDC Service Operational
Authentication (Token Validator) Operational
Push OTP Service Operational
Self-Enrollment ? Operational
Self-Service and User Portal ? Operational
Synchronization Service Operational
Risk Engine Operational
VPN UK Operational
VPN Canada Operational
Audit Logging Operational
Policy Engine Operational
Identity Provider Operational
Auto-Provisioning Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:00 UTC
Scheduled - A maintenance on the STA network is scheduled for Saturday, April 10th, 2021 between the hours of 10:00 and 11:00 UTC. During these times, you may experience a brief disruption for a few seconds but could last up to a few minutes. If you experience a disruption during this time, simply try again and the request is likely to complete.
Apr 1, 17:33 UTC
Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 12:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 12:45 UTC
Update - We are continuing to investigate this issue.
Apr 8, 12:32 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with the “Console & Authentication Services.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Apr 8, 12:22 UTC
Postmortem - Read details
Apr 14, 12:33 UTC
Resolved - The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Apr 8, 12:41 UTC
Update - The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.
Apr 8, 12:38 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with the “Authentication (Token Validator)”.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Apr 8, 12:37 UTC
Resolved - The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Apr 8, 12:35 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with the “Authentication (Token Validator)”.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Apr 8, 12:34 UTC
Resolved - This incident has been resolved.
Apr 8, 12:30 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with the “Authentication (Token Validator)”.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Apr 8, 12:24 UTC
Resolved - The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Apr 8, 12:16 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with the “Authentication (Token Validator)”.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Apr 8, 12:08 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.