SafeNet Trusted Access - Classic Zone Status

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Classic Service Zone

All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 31, 2021

No incidents reported today.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

Authentication (Token Validator)

Resolved - The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Jul 28, 00:17 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with the “Authentication (Token Validator)”.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Jul 28, 00:16 UTC

Jul 27, 2021

Push OTP Service Issues

Resolved - The incident involving the "Push OTP" has now been investigated and where necessary corrective action has been taken for those customers affected.

We have tested and the service is stable.

SafeNet Trusted Access
Jul 27, 20:19 UTC

Update - The team is still investigating and attempting to rectify the issue with the Push OTP flow.
Jul 27, 19:10 UTC

Update - The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.
Jul 27, 18:21 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

Manual OTP creation should still work.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Jul 27, 17:43 UTC

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.