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About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Type: Disruptive – aspects of the service may not be available intermittently or available with reduced functionality and/or performance.

We will perform a disruptive maintenance on Saturday, October 30, 2021 starting 5:00 AM UTC until 9:00 AM UTC (4 hours).

Prior to this maintenance and depending on your environment, you may need to make changes to your STA configuration to ensure continued access to the STA service after this maintenance. Please read the Background section below for important information on what may be required.

Expected Impact: Limited to no availability as detailed below:

I. during the first hour of the maintenance window, expect that the entire service will not be available;

II. starting the second hour through the remainder of the maintenance window, expect that the

a. Authentication Services and Admin Consoles* will be available, while
b. other aspects of the service may be available intermittently or available with reduced functionality and/or performance (End User Services, Push Delivery and Management*).

The service will resume full operation after the maintenance is complete using the new infrastructure.

We will provide updates to this notice as the maintenance progresses.

* For a description of these service components, see the help tips next to each component listed in the About This Site section at the top of the STA Status Dashboard: https://status.sta.safenetid.com/.

Purpose:
Our team is using this maintenance to release STA on the unified cloud architecture as part of the Next Generation Cloud Infrastructure (NGCI) project. When this maintenance is successfully completed, STA will be operating on this new infrastructure.

Background:
As communicated earlier, you may need to complete several actions *before* this maintenance on October 30, 2021 to ensure continued access to the STA service. Depending on your environment and STA configuration, you may need to include new STA IP addresses to your whitelist, remove hardcoded IPs for the “Remote Logging URL” from your DNS host files, and/or whitelist the “From” sending address of the SMTP service configured in STA.

Failing to make these updates as needed will prevent your organization from accessing STA starting October 30, 2021.

A pre go-live document is available that provides information to determine if you need to make any of these changes and the details of those changes. The direct link to that document is available here:

https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=f5b7bdb6db72b810f0e32208059619af

The NGCI project’s resource page lists this document and provides additional information on this project. Visit and subscribe to the resource page here:

https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0022662

If you have any questions or concerns, please open a case using Thales Customer Support Portal:
https://supportportal.thalesgroup.com/csm

We thank you for your continued support and cooperation.
Posted on Oct 18, 15:27 UTC
Past Incidents
Oct 22, 2021

No incidents reported today.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 05:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 13:34 UTC
Scheduled - Service Operation Testing – Disruptive

Start: 2021-10-16 05:00 UTC
End: 2021-10-16 06:00 UTC

Duration: 1 hour

Maintenance Type: Disruptive – no services will be available
.
We will perform a disruptive maintenance on Saturday, October 16, 2021 starting 5:00 AM UTC until 6:00 AM UTC (1 hour). During that time, the SafeNet Trusted Access (STA) service will not be available.

Expected Impact:

During this 1-hour maintenance, the service will not be available. We will update this status dashboard as the maintenance progresses. The service will resume full operation after the maintenance is complete.

Purpose:

Our team is using this maintenance period to test preparations for the Next Generation Cloud Infrastructure (NGCI) project going live on October 30, 2021. You do not need to make any changes to your STA environment for this maintenance on October 16th.

Background:

As previously communicated in the STA Newsletter and emails, Thales launched the Next Generation Cloud Infrastructure (NGCI) project that provides the foundations for future service growth. The NGCI project will go live on October 30, 2021 and thereafter all the STA virtual servers will be running on our unified cloud infrastructure.

To ensure continued access to STA, you may need to complete changes to your STA environment *before* the go-live date of October 30, 2021. For information about the NGCI project and any preparations that you may need to perform before the project goes live, please review the Pre-Go-Live Changes document listed in the Document Downloads section of the NGCI resource page that is available here:

https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0022662 (login required).

Subscribe to that resource page to receive notifications when new and updated content is available about this project.

In a few weeks, we will announce the schedule of the disruptive maintenance on this status dashboard for the NGCI project going live.

You do not need to make any changes to your STA environment for the test maintenance scheduled for October 16, 2021. The STA service will resume operation as usual after that test maintenance is complete.

If you have any questions or concerns, please open a case using the Thales Customer Support Portal located here:
https://supportportal.thalesgroup.com

We thank you for your continued support and cooperation.
Oct 7, 22:04 UTC
Oct 15, 2021

No incidents reported.

Oct 14, 2021
Postmortem - Read details
Oct 21, 01:18 UTC
Resolved - Service instability has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability.
Oct 14, 21:35 UTC
Update - Authentication activity logging is operational. We are continuing to further stabilize STA services.
Oct 14, 21:27 UTC
Update - We are working on restoring authentication activity logging.
Oct 14, 21:21 UTC
Update - We are continuing to test and validate service stability while taking corrective measures.
Oct 14, 21:15 UTC
Update - We have brought provisioning service back to an operational state. We are continuing to monitor the environment for continued stability.
Oct 14, 20:39 UTC
Update - We are continuing to work towards a resolution. Authentication and Console access appear to have stabilized however, we are still seeing issues with provisioning and working to bring it back to a stable state.
Oct 14, 20:20 UTC
Identified - Services are stabilizing, however, we are still working to ensure continued stability. As such, there is a chance there could be further brief periods of slow or inconsistent service.
Oct 14, 19:40 UTC
Update - We are continuing to work towards a resolution.
Oct 14, 18:39 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with the STA services.

There may be delays in processing requests.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Oct 14, 18:17 UTC
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Completed - The scheduled maintenance has been completed.
Oct 8, 04:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:13 UTC
Scheduled - We will be performing emergency maintenance. We do not anticipate any noticeable impact, however, there is a possibility of some slower response time from our services during this period.
Oct 7, 21:12 UTC