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All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

RADIUS Service Operational
RADIUS Service (standard) Operational
RADIUS over IPsec (custom subscription) Operational
STA Token Management Console Operational
STA Access Management Console Operational
Management API (BSIDCA) Operational
SAML and OIDC Service Operational
Authentication API (Token Validator) Operational
Push OTP Service Operational
Self-Enrollment ? Operational
Self-Service and User Portal ? Operational
Synchronization Service Operational
Risk Engine Operational
VPN UK Operational
VPN Canada Operational
Audit Logging Operational
Policy Engine Operational
Identity Provider Operational
Auto-Provisioning Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance Mar 6, 14:00-17:00 UTC
A maintenance on the STA network is scheduled for Saturday, March 6, 2021 between the hours of 14:00 and 17:00 UTC. During these times, you may experience a brief disruption for a few seconds but could last up to a few minutes. If you experience a disruption during this time, simply try again and the request is likely to complete.
Posted on Feb 26, 18:55 UTC
Past Incidents
Mar 3, 2021

No incidents reported today.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - The slowness with the Reporting service has now been investigated and where necessary corrective action taken for those customers affected.

The reports are now running as expected, however, due to a backlog created by the earlier issue, it will take a couple of hours to return to normal to process the backlog and have reports run when expected.

Many thanks

SafeNet Trusted Access
Feb 26, 01:25 UTC
Investigating - There is a degradation in "STA Audit Logging" for some customers.

Reports are running slow and being delivered delayed in some cases. The integrity of the data within the reports is unaffected.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Feb 25, 20:36 UTC
Feb 25, 2021
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 17:00 UTC
Update - All Services now running on Primary site without issue. We will continue to monitor for continued stability.
Feb 20, 16:59 UTC
Update - Primary Authentication services are now running from the Primary site without issue.
Feb 20, 16:48 UTC
Update - Commencing failback to primary site.
Feb 20, 16:44 UTC
Update - All STA Services are failed over to DR site and running without issue.

Observation and testing is underway.
Feb 20, 14:28 UTC
Update - Primary Authentication services have now been failed over to DR site and are running without issue.
Feb 20, 14:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 14:01 UTC
Scheduled - In our ongoing pursuit of service stability and resilience, we will be performing our quarterly Failover Test in the Classic environment on February 20th, 2021 between the hours of 14:00 UTC and 17:00 UTC. During this period, brief outages of 1-2 minutes up to an expected maximum of 15 minutes will occur at the beginning and near the end of the window as we conduct the fail-over and fail-back.

Complete service availability and performance will resume at the end of the window.
Updates will be provided via our Statuspage: https://status.sta.safenetid.com/

NOTE: For those who use hard-coded IP Addresses for Token Validator:
Our Disaster Recovery Plan is designed to leverage DNS to ensure a smooth and rapid fail-over of services. As such, during fail-over exercises (planned or unplanned) could cause service disruption for your users for authentication if you are to continue to use hard-coded IP addresses. It is expected that during the upcoming test, disruption times could be longer than the above-mentioned 15 minutes for those with hard-coded IP addresses.

Further, as public IP addresses can be changed by the Internet Service Provider, this can increase the risk of disruption, as well as create administrative overhead for your team.

We strongly encourage the use of our FQDN: agent1.safenet-inc.com or agent2.safenet-inc.com.

If you have any questions as to how to properly add the DNS entries, we recommend using this guide as a reference:
https://supportportal.thalesgroup.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e

Please note, that accessing this link does require an active Thales Support Portal account.

If you have any questions or concerns, please reach out to our Client Services team:
https://safenet.gemalto.com/technical-support/
• United States: 800-545-6608
• International: +1-410-931-7520
We thank you for your continuous support and cooperation.

Thales Authentication and Access Management Cloud Services
Feb 12, 18:15 UTC
Postmortem - Read details
Feb 26, 21:21 UTC
Resolved - The degradation to the STA Services has now been declared resolved and we have monitored for continued stability.

We will now close this incident.

Many thanks

SafeNet Trusted Access
Feb 20, 02:44 UTC
Update - The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.
Feb 20, 02:19 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with STA Services for some customers.

Varying response time spikes and timeouts may be experienced. A refresh or resubmission should work.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Feb 20, 02:03 UTC
Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.