Gemalto SafeNet Trusted Access - Classic Zone Status

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Classic Service Zone

All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

RADIUS Service Operational

RADIUS Service (standard) Operational

RADIUS over IPsec (custom subscription) Operational

STA Token Management Console Operational

STA Access Management Console Operational

SAML and OIDC Service Operational

Management API (BSIDCA) Operational

Authentication API (Token Validator) Operational

Push OTP Service Operational

Self-Enrollment Operational

Self-Service and User Portal Operational

Synchronization Service Operational

Risk Engine Operational

VPN UK Operational

VPN Canada Operational

Audit Logging Operational

Policy Engine Operational

Identity Provider Operational

Auto-Provisioning Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 19, 2019

No incidents reported today.

Sep 18, 2019

Incident - Push Services

Resolved - The Thales Team can confirm that the Push services are reporting as healthy and nominal at this time. We will continue to monitor this closely to ensure service stability.

Thank you.

-Thales Incident Response Team
Sep 18, 23:55 UTC

Identified - Thales Incident Response Team detected that Push services may be experiencing issues. Preliminary recovery steps have been taken, however, the service may still be in a degraded state for some users.

The team is working to render full service availability.

Next update should be expected shortly.

Thank you for your patience.
Sep 18, 23:49 UTC

Incident - Auto-Provisioning Degraded/Disrupted.

Resolved - The issue appears to be resolved and services are functional. The team will continue to monitor for any anomalous behaviour.

This incident is now closed.

Thank you for patience.

-Thales Incident Response Team
Sep 18, 21:34 UTC

Update - The Thales Incident Response team is currently deploying a fix. The services restoration target is now roughly 15 minutes, after which we will be testing to ensure systems stability.

Thank you for your patience.

Next update anticipated shortly.
Sep 18, 21:07 UTC

Update - The Thales Incident response team is testing a restorative action and when it has been validated it will be deployed to fix the current issues.

Estimated time is about 1 hour until service restoration.

Updates to follow.
Sep 18, 19:06 UTC

Identified - The issue regarding failing auto-provisioning and a hotfix is being built. Deployment target is within 3 hours as an estimate, however, the team hopes to have it ready before that.

Repeating auto-provisioning issue is still under investigation.

Updates to come within the next 2 hours.
Sep 18, 17:01 UTC

Update - The incident is still being investigated by the Thales Incident Response Team.

The next update is expected within the hour.
Sep 18, 15:45 UTC

Update - The issue is continuing to be investigated by the Thales Incident Response Team.

Some use-cases can be reproduced, however, several other investigative steps are being taken in order to ensure proper remediation of all symptoms.

The next deadline for an update is within the hour.

Your patience is appreciated.
Sep 18, 14:36 UTC

Update - The Thales Incident Response team is continuing to investigate the issue. At this time, it appears that the issue is only affecting users without e-mail addresses this is being confirmed.

We will continue to work towards resolution. The next update should be expected within an hour's time at a the latest.

We appreciate your continued patience.
Sep 18, 13:35 UTC

Investigating - The Thales Incident Response team has detected and is investigating issues with the Auto-Provisioning system which appear to have impacted functionality.

Updates will be provided as they become available.

Thank you for your patience as the team works to resolve the issue.
Sep 18, 13:22 UTC

Sep 17, 2019

No incidents reported.

Sep 16, 2019

SafeNet Trusted Access - STA Console - Potential Disruption

Resolved - False Alert.
Status erroneously updated for this service zone. All services are reporting up and operational at this time.
We appreciated your patience.
Sep 16, 18:15 UTC

Update - We are continuing to investigate this issue.
Sep 16, 18:09 UTC

Update - SAML services have also been identified as potentially affected.

Further updates will be provided as they become available.
Sep 16, 18:08 UTC

Investigating - This is an automatically generated email. The SafeNet Trusted Access monitoring system has detected a possible problem with the "STA Console" for some customers.

The Thales incident response team are already investigating this potential problem and we will update you as soon as we have further news
Sep 16, 18:06 UTC

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

Regular Software Maintenance Commencing - SAS Upgrade

Resolved - Change has completed successfully. No service disruptions detected and our testing has come back with positive results.

This change is being closed as successful.

We appreciate your patience.
Sep 10, 19:33 UTC

Investigating - Routine Software Maintenance (Minor Disruption) has now begun. Users may experience degraded or intermittent performance in regards to the noted features and components. Updates will be provided.

Thank you for your patience.

SafeNet Trusted Access
Sep 10, 17:11 UTC

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.