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We’ve identified a fix for the intermittent issues with the Push OTP service and development is underway. Once available and fully tested, it will be deployed to each Service Zone in stages. We’ll update the dashboard as this progresses. In the interim, an update was deployed to all Service Zones that appears to have resolved the issue for Android and Windows users, although the issue can continue to occur for iOS users. In parallel, enhanced monitors have been added to the service that enable us to significantly speed up recovery time. Customers who continue to face issues are advised to manually enter the OTP generated on the MobilePASS+ app.
 
All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

RADIUS Service Operational
RADIUS Service (standard) Operational
RADIUS over IPsec (custom subscription) Operational
STA Token Management Console Operational
STA Access Management Console Operational
Management API (BSIDCA) Operational
SAML and OIDC Service Operational
Authentication API (Token Validator) Operational
Push OTP Service Operational
Self-Enrollment ? Operational
Self-Service and User Portal ? Operational
Synchronization Service Operational
Risk Engine Operational
VPN UK Operational
VPN Canada Operational
Audit Logging Operational
Policy Engine Operational
Identity Provider Operational
Auto-Provisioning Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 30, 2020

No incidents reported today.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - The DNS issue in regards to the "Radius Service (standard subscription)" has now been investigated and where necessary corrective action has been taken.

rad1.safenet-inc.com is now available via name resolution once more.

This disruption has now been resolved
Oct 20, 23:25 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service (standard subscription)" for some customers.

rad1.safenet-inc.com is unreachable via DNS, however, rad2.safenet-inc.com is accessible.

Alternatively, using IP address to reach rad1.safenet-inc.com is also viable.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Oct 20, 22:31 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.