SafeNet Trusted Access - Classic Zone Status

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Classic Service Zone

All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for Classic service zone. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of EU/US service zones, please refer here https://status.safenetid.com/.

RADIUS Service Operational

RADIUS Service (standard) Operational

RADIUS over IPsec (custom subscription) Operational

STA Token Management Console Operational

STA Access Management Console Operational

Management API (BSIDCA) Operational

SAML and OIDC Service Operational

Authentication API (Token Validator) Operational

Push OTP Service Operational

Self-Enrollment Operational

Self-Service and User Portal Operational

Synchronization Service Operational

Risk Engine Operational

VPN UK Operational

VPN Canada Operational

Audit Logging Operational

Policy Engine Operational

Identity Provider Operational

Auto-Provisioning Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

Authentication Degraded Service

Resolved - The degradation with the SafeNet Trusted Access Authentication API has now been investigated and where necessary corrective action taken for those customers affected.

This incident has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.
Jan 13, 01:51 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Authentication for some customers.

There is a chance that some authentication requests may timeout or fail. Retrying should be successful.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Jan 13, 01:29 UTC

Jan 12, 2021

No incidents reported.

Jan 11, 2021

RCA Published - STA Console - Degradation

Postmortem - Read details
Jan 16, 07:44 UTC

Resolved - The issue with the "STA Console" has now been investigated and where necessary corrective action taken for those customers affected.

This issue has now been resolved.
Jan 11, 22:32 UTC

Update - The Thales incident response team is currently working towards service restoration.

The Console is still functional, however, the landing page will have an error pulling the data. Users should be able to click past the error and navigate to other tabs.

We will provide further updates as they become available.
Jan 11, 22:27 UTC

Update - We are continuing to investigate this issue.
Jan 11, 22:11 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "STA Console" for some customers.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Jan 11, 22:09 UTC

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.