{"page_status":{"page":{"name":"Gemalto SafeNet Trusted Access - Classic Zone","subdomain":"gemalto-sta","domain":"status.sta.safenetid.com","created_at":"2017-08-08T17:09:22.210Z","updated_at":"2019-11-07T10:24:09.378Z","url":"https://safenet.gemalto.com/access-management/idaas-safenet-trusted-access/","hidden_from_search":false,"css_body_background_color":"ffffff","css_font_color":"333333","css_light_font_color":"AAAAAA","css_greens":"2fcc66","css_yellows":"f1c40f","css_oranges":"e67e22","css_reds":"e74c3c","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":null,"allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"premium","support_url":"http://www.safenet-inc.com/technical-support/","allow_webhook_subscribers":true,"css_border_color":"E0E0E0","css_graph_color":"e67e22","css_link_color":"f48323","page_description":"Welcome to the SafeNet Trusted Access status site. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.","activity_score":308,"headline":"SafeNet Trusted Access","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"UTC","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to Gemalto SafeNet Trusted Access - Classic Zone's service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"hero_cover":{"updated_at":"2017-08-17T12:45:33.000+00:00","original_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/original/48494/J2FZxDTyRquMvZrXe3n8","size":146354,"normal_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/normal/48494/J2FZxDTyRquMvZrXe3n8","retina_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/retina/48494/J2FZxDTyRquMvZrXe3n8"},"transactional_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"favicon_logo":{"updated_at":"2019-06-27T22:02:47.000+00:00","size":390,"url":"//s3.amazonaws.com/statuspage-production/pages-favicon_logos/original/48494/bsid.ico"},"email_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"85yb1hfdq711","organization_id":"cwyhjhnk5gkl"}},"components":[{"status":"operational","name":"RADIUS Service","created_at":"2019-06-27T21:53:11.258Z","updated_at":"2019-06-28T16:27:29.210Z","position":1,"description":null,"showcase":false,"id":"0ns8d6r384ym","group_id":null,"page_id":"85yb1hfdq711","group":true,"only_show_if_degraded":false,"components":["h1n5863nhqnj","kgkvq81vytnz"]},{"status":"operational","name":"RADIUS Service (standard)","created_at":"2019-06-27T21:53:11.268Z","updated_at":"2019-10-12T15:00:32.299Z","position":1,"description":null,"showcase":false,"id":"h1n5863nhqnj","group_id":"0ns8d6r384ym","page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"RADIUS over IPsec (custom subscription)","created_at":"2019-06-27T21:53:46.638Z","updated_at":"2019-10-12T15:00:32.368Z","position":2,"description":null,"showcase":false,"id":"kgkvq81vytnz","group_id":"0ns8d6r384ym","page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"STA Token Management Console","created_at":"2019-06-27T21:56:04.751Z","updated_at":"2019-10-12T15:00:32.333Z","position":2,"description":null,"showcase":false,"id":"1wscmd9ys8ll","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"STA Access Management Console","created_at":"2017-08-08T17:09:22.229Z","updated_at":"2019-10-12T15:00:32.394Z","position":3,"description":null,"showcase":false,"id":"1dn40wyrygx9","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"SAML and OIDC Service","created_at":"2019-06-27T21:54:04.870Z","updated_at":"2019-10-12T15:00:32.423Z","position":4,"description":null,"showcase":false,"id":"hmd0nnw0451m","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Management API (BSIDCA)","created_at":"2019-06-27T21:54:39.490Z","updated_at":"2019-10-12T15:00:32.449Z","position":5,"description":null,"showcase":false,"id":"tvrgzr7mptj7","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Authentication API (Token Validator)","created_at":"2019-06-27T21:55:13.929Z","updated_at":"2019-10-12T15:00:32.473Z","position":6,"description":null,"showcase":false,"id":"0k42y8b0yx52","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Push OTP Service","created_at":"2019-06-27T21:55:45.820Z","updated_at":"2019-10-12T15:00:32.520Z","position":7,"description":null,"showcase":false,"id":"rtz4k04sswcp","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Self-Enrollment","created_at":"2019-06-27T21:56:37.176Z","updated_at":"2019-10-12T15:00:32.543Z","position":8,"description":"Token enrollment portal","showcase":false,"id":"0s2hp5167xtj","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Self-Service and User Portal","created_at":"2019-06-27T21:56:57.711Z","updated_at":"2019-10-12T15:00:32.568Z","position":9,"description":"User tokens management portal","showcase":false,"id":"q20v5kq4tx57","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Synchronization Service","created_at":"2019-06-27T21:57:19.693Z","updated_at":"2019-10-12T15:00:32.592Z","position":10,"description":null,"showcase":false,"id":"7xv7jr8ntvk6","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Risk Engine","created_at":"2019-06-27T21:57:33.996Z","updated_at":"2019-10-12T15:00:32.617Z","position":11,"description":null,"showcase":false,"id":"sblpl3jw5rdw","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"VPN UK","created_at":"2019-06-27T21:57:46.623Z","updated_at":"2019-10-12T15:00:32.641Z","position":12,"description":null,"showcase":false,"id":"40vffhwtd18n","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"VPN Canada","created_at":"2019-06-27T21:57:59.784Z","updated_at":"2019-10-12T15:00:32.672Z","position":13,"description":null,"showcase":false,"id":"7952twr2tp86","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Audit Logging","created_at":"2017-08-08T17:42:08.264Z","updated_at":"2019-10-12T15:00:32.694Z","position":14,"description":null,"showcase":false,"id":"l7bqvl6k1tyh","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Policy Engine","created_at":"2017-08-08T17:09:22.254Z","updated_at":"2019-10-12T15:00:32.724Z","position":15,"description":null,"showcase":false,"id":"6nmwydqgf2cl","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Identity Provider","created_at":"2017-08-08T17:41:50.014Z","updated_at":"2019-10-12T15:00:32.746Z","position":16,"description":null,"showcase":false,"id":"k1scmrrq50dc","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Auto-Provisioning Service","created_at":"2019-09-18T13:19:01.364Z","updated_at":"2019-10-12T15:00:32.765Z","position":17,"description":null,"showcase":false,"id":"9jbnx6w49sx4","group_id":null,"page_id":"85yb1hfdq711","group":false,"only_show_if_degraded":false}],"months":[{"name":"November","year":2019,"starts_on":5,"days":30,"incidents":[{"code":"nygm8fv77nf9","name":"Issue with Console access when using OIDC","message":"Issue has been fixed. OIDC Console login is now working OK.","impact":"none","timestamp":"Nov 7, 09:52 - 10:24 UTC"},{"code":"d4zqlmdy3sjz","name":"Authentication Service Outage","message":"Authentication service suffered an outage that lasted for 10 minutes starting 20:13 -20:23 UTC . The incident is now resolved and Thales team is monitoring the system for stability .","impact":"none","timestamp":"Nov 1, 21:21 - 21:21 UTC"}]},{"name":"October","year":2019,"starts_on":2,"days":31,"incidents":[{"code":"80y8qfbjsqnm","name":"[Scheduled] Security Maintenance - TLS 1.2 Enforcement","message":"The scheduled maintenance has been completed. All security maintenance tasks are completed and tested successfully. If you are currently experiencing issues, please contact the SafeNet Trusted Access Client Services team at technical.support@gemalto.com. This posting will remain open for some time to ensure visibility and transparency.","impact":"maintenance","timestamp":"Oct 17, 14:00 - Oct 22, 04:00 UTC"},{"code":"x3q69b8z27b7","name":"[Scheduled] Disaster Recovery Failover Testing","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Oct 12, 14:56 - 15:00 UTC"}]},{"name":"September","year":2019,"starts_on":0,"days":30,"incidents":[{"code":"xqgz2twzrkfl","name":"Incident - Auto-Provisioning Degraded/Disrupted.","message":"Thales Incident Response Team determined that the issues reported were localized to very small subset of user-base and as such will downgrade this incident. Affected customers should refer to Support for updates if issues are still being experienced.","impact":"none","timestamp":"Sep 19, 06:06 - 18:41 UTC"},{"code":"p4k0xgvc368r","name":"Degraded service level for Push Service","message":"Thales Incident Response Team determined that the issues reported were localized to very small subset of user-base and as such will downgrade this incident. Affected customers should refer to Support for updates if issues are still being experienced.","impact":"none","timestamp":"Sep 19, 08:26 - 15:05 UTC"},{"code":"64hkqtslpmf5","name":"Incident - Push Services","message":"The Thales Team can confirm that the Push services are reporting as healthy and nominal at this time. We will continue to monitor this closely to ensure service stability. Thank you. -Thales Incident Response Team","impact":"minor","timestamp":"Sep 18, 23:49 - 23:55 UTC"},{"code":"qchh9mnv9wp4","name":"Incident - Auto-Provisioning Degraded/Disrupted.","message":"The issue appears to be resolved and services are functional. The team will continue to monitor for any anomalous behaviour. This incident is now closed. Thank you for patience. -Thales Incident Response Team","impact":"critical","timestamp":"Sep 18, 13:22 - 21:34 UTC"},{"code":"pqxfpykffwn4","name":"SafeNet Trusted Access - STA Console - Potential Disruption","message":"False Alert. Status erroneously updated for this service zone. All services are reporting up and operational at this time. We appreciated your patience.","impact":"none","timestamp":"Sep 16, 18:06 - 18:15 UTC"},{"code":"076wh56lngj2","name":"Regular Software Maintenance Commencing - SAS Upgrade","message":"Change has completed successfully. No service disruptions detected and our testing has come back with positive results. This change is being closed as successful. We appreciate your patience.","impact":"none","timestamp":"Sep 10, 17:11 - 19:33 UTC"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2019-09-01T00:00:00Z","end_time":"2019-11-30T23:59:59Z"}

Incident History