Classic Service Zone    
Service Operation Testing – Disruptive
Scheduled Maintenance Report for SafeNet Trusted Access - Classic Zone
The scheduled maintenance has been completed.
Posted Oct 16, 2021 - 06:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 16, 2021 - 05:03 UTC
We will be undergoing scheduled maintenance during this time.
Posted Oct 08, 2021 - 13:34 UTC
Service Operation Testing – Disruptive

Start: 2021-10-16 05:00 UTC
End: 2021-10-16 06:00 UTC

Duration: 1 hour

Maintenance Type: Disruptive – no services will be available
We will perform a disruptive maintenance on Saturday, October 16, 2021 starting 5:00 AM UTC until 6:00 AM UTC (1 hour). During that time, the SafeNet Trusted Access (STA) service will not be available.

Expected Impact:

During this 1-hour maintenance, the service will not be available. We will update this status dashboard as the maintenance progresses. The service will resume full operation after the maintenance is complete.


Our team is using this maintenance period to test preparations for the Next Generation Cloud Infrastructure (NGCI) project going live on October 30, 2021. You do not need to make any changes to your STA environment for this maintenance on October 16th.


As previously communicated in the STA Newsletter and emails, Thales launched the Next Generation Cloud Infrastructure (NGCI) project that provides the foundations for future service growth. The NGCI project will go live on October 30, 2021 and thereafter all the STA virtual servers will be running on our unified cloud infrastructure.

To ensure continued access to STA, you may need to complete changes to your STA environment *before* the go-live date of October 30, 2021. For information about the NGCI project and any preparations that you may need to perform before the project goes live, please review the Pre-Go-Live Changes document listed in the Document Downloads section of the NGCI resource page that is available here:

https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0022662 (login required).

Subscribe to that resource page to receive notifications when new and updated content is available about this project.

In a few weeks, we will announce the schedule of the disruptive maintenance on this status dashboard for the NGCI project going live.

You do not need to make any changes to your STA environment for the test maintenance scheduled for October 16, 2021. The STA service will resume operation as usual after that test maintenance is complete.

If you have any questions or concerns, please open a case using the Thales Customer Support Portal located here:

We thank you for your continued support and cooperation.
Posted Oct 07, 2021 - 22:04 UTC
This scheduled maintenance affected: Authentication Services, Admin Consoles, End User Services, Push Delivery, and Management.