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We are currently seeing an unprecedented level of activity linked to the COVID-19 pandemic. We expect this level of demand to continue. We have implemented various improvement measures to address the increased demand and continue to work diligently to ensure the quality of our service. We will post updates on this status page to keep you informed.
 
Disaster Recovery Failover Testing
Scheduled Maintenance Report for Gemalto SafeNet Trusted Access - Classic Zone
Completed
The scheduled maintenance has been completed.
Posted Oct 12, 2019 - 15:00 UTC
Update
Service failback to primary site has been completed.
Posted Oct 12, 2019 - 14:56 UTC
Update
Beginning service failback to primary site.
Posted Oct 12, 2019 - 14:40 UTC
Update
All services have been successfully failed over to our Disaster Recovery site.
We will update shortly when we begin to begin the failback of services to the primary site.
Posted Oct 12, 2019 - 13:19 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 12, 2019 - 13:00 UTC
Scheduled
Disruptive failover testing. This will start at 13:00 UTC, and should complete by 15:00 UTC. While testing is underway, we are expecting two periods of 1 - 15 minutes of disruption, but each one could extend by another 10 to 15 minutes if manual intervention is required.
Posted Oct 09, 2019 - 16:06 UTC
This scheduled maintenance affected: RADIUS Service (RADIUS Service (standard), RADIUS over IPsec (custom subscription)) and STA Token Management Console, STA Access Management Console, SAML and OIDC Service, Management API (BSIDCA), Authentication API (Token Validator), Push OTP Service, Self-Enrollment, Self-Service and User Portal, Synchronization Service, Risk Engine, VPN UK, VPN Canada, Audit Logging, Policy Engine, Identity Provider, Auto-Provisioning Service.