The quarterly failover test that was scheduled for 18th April has been postponed to 23rd May to accommodate the operational needs of our healthcare customers during the COVID-19 emergency period.
The failover test will take place between the hours of 14:00 UTC and 17:00 UTC. During this period, brief outages up to an expected maximum of 15 minutes will occur at the beginning and near the end of the window as we conduct the failover and failback.
Complete service availability and performance will resume at the end of the window.
Updates will be provided via our Statuspage: https://status.sta.safenetid.com/
NOTE: For those who use hard-coded IP Addresses for Token Validator:
Our Disaster Recovery Plan is designed to leverage DNS to ensure a smooth and rapid failover of services. As such, during failover exercises (planned or unplanned) could cause service disruption for your users for authentication if you are to continue to use hard-coded IP addresses. It is expected that during the upcoming test, disruption times could be longer than the above-mentioned 15 minutes for those with hard-coded IP addresses.
Further, as public IP addresses can be changed by the Internet Service Provider, this can increase the risk of disruption, as well as create administrative overhead for your team.
We strongly encourage the use of our FQDN: agent1.safenet-inc.com or agent2.safenet-inc.com.
If you have any questions as to how to properly add the DNS entries, we recommend using this guide as a reference: https://supportportal.thalesgroup.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e
Please note, that accessing this link does require an active Thales Support Portal account.
If you have any questions or concerns, please reach out to our Client Services team:
• United States: 800-545-6608
• International: +1-410-931-7520
We thank you for your continuous support and cooperation.
Thales Authentication and Access Management Cloud Services